Q: What is your turnaround time?

A: Our current turnaround time is 7–14 business days from the date your order is finalized and payment is received.

Q: Do you offer rush orders?

A: Yes! Rush orders are available for an additional $25 fee, depending on availability.

Q: Do you accept customer-provided items?

A: Yes, we do! Customers may provide their own garments or items for embroidery. Please note that SimpliStitched LLC is not responsible for damage caused by manufacturing defects or needle breaks on customer-supplied items.

Q: Do you require payment upfront?

A: Yes. All orders must be paid in full before production begins.

Q: Do you offer shipping?

A: Yes! We ship throughout the United States. Shipping rates vary based on the size and weight of the order.

Q: Do you offer refunds or returns?

A: Due to the custom nature of our products, we do not offer refunds or returns. If there is an issue with your order, please contact us so we can work toward a solution.

Q: Can you embroider business logos?

A: Absolutely! We specialize in embroidered polos, jackets, hats, uniforms, and other branded apparel for businesses and organizations.

Q: Do you offer custom designs?

A: Yes! We love bringing your ideas to life. Contact us to discuss your custom project and receive a quote.